As a human centered designer working within a very large organization, I had many opportunities to champion and share human centered design and service design approaches with our business partners across many lines of business. Managing business relationships and collaborating was a key aspect to working in the complex nature of healthcare. There were often many stakeholders who needed to be considered, both within the organization and outside in the broader healthcare ecosystem.
WORKSHOPS + CODESIGN
For almost all the projects within healthcare, we found it important to bring together subject matter experts from across disciplines to create and build solutions together. Hosting and facilitating workshops and co-design sessions allowed us to share stories, create new ideas, understand feasibility, and build buy-in from our business partners.
BRINGING PARTNERS INTO RESEARCH
Bringing business partners into the design process was also important for us. We often invite the teams we work with to accompany us in fieldwork and participate in the design process as extended team members. This was particularly helpful when they were also the end-user of a tool we were iteratively designing.
COLLABORATING WITH STAKEHOLDERS
Healthcare is complex and has many stakeholders. It was particularly important to understand and work with external partners like hospitals, clinics, and social service providers. We also needed to understand and consider needs of patients, communities and government entities in all of our designs.